Caregiver supporting an elderly resident in long-term care — eCareLTC platform
AI-Powered Long-Term Care Platform

Reduce Documentation Burden. Improve Resident Outcomes.

Unify clinical documentation, eMAR, compliance, billing and care coordination with eCareLTC — an AI-Powered for skilled nursing, assisted living, memory care, hospice and home health providers.

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HIPAA Compliant
SOC 2 Type II
ISO 9001:27001
G2: 4.5 out of 5 stars Capterra: 4.5 out of 5 stars
G2: 4.5 out of 5 stars Capterra: 4.5 out of 5 stars
Connected Care Workflows

Stop Switching Systems to Manage Long-Term Care

Replace broken workflows and duplicate documentation with one connected platform for clinical care, compliance, operations and resident engagement.

eCareLTC point-of-care charting and MDS 3.0 assessment workspace
99.2%
MDS first-pass accuracy
−38%
Charting time per shift
01Clinical & MDS

Document Once & Keep Your Clinical Workflows Connected.

Capture point-of-care documentation once and automatically sync MDS 3.0 assessments, eMAR records, care plans, PDPM dashboards and clinical notes across every stage of long-term care delivery.

  • MDS 3.0 (RAI) assessments with built-in CAA logic
  • eMAR with barcode medication administration (BCMA)
  • Point-of-care charting across tablet, kiosk, and mobile
  • Real-time PDPM dashboards and case-mix visibility
  • Care plans automatically aligned with F-tag requirements
  • Wound, fall, pain, and behavior tracking with CMS alerts
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eCareLTC visual census and bed board with hospital referral inbox
+12%
Census occupancy lift
$0
Missed PBJ deadlines
02Operations & Census

Keep Admissions, Scheduling, & Census Workflows Connected.

Connect admissions, resident census, bed management, scheduling, discharge planning, and occupancy tracking through one centralized long-term care operations platform.

  • Real-time resident census and bed availability tracking
  • Digital admissions, transfers, and discharge workflows
  • Staff scheduling and shift coordination tools
  • Occupancy dashboards with referral tracking visibility
  • Facility-wide task assignment and operational alerts
  • Multi-location operations management across care settings
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eCareLTC Medicare Medicaid private pay billing console with AR by payer
+8%
PDPM revenue per resident-day
−42%
Days in AR
03Billing & Revenue

Eliminate Delays Between Clinical Documentation & Billing.

Reduce reimbursement delays with connected clinical documentation, claims processing, insurance verification, payment workflows, and revenue cycle management.

  • Automated claims creation from clinical documentation
  • Medicare, Medicaid, managed care, and private-pay billing support
  • Real-time payment posting and reimbursement tracking
  • Insurance eligibility verification and authorization workflows
  • Denial management with claims follow-up visibility
  • Revenue cycle dashboards with PDPM reimbursement analytics
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eCareLTC F-tag remediation workspace and QAPI dashboards with CASPER analytics
−55%
F-tags at next survey
5☆
CMS Five-Star achievable
04Compliance & Survey

Simplify CMS Compliance & Survey Preparation Workflows.

Connect incident tracking, F-tag documentation, audit trails, care plan compliance, survey reporting, and CMS workflows in one centralized long-term care compliance platform.

  • F-tag mapped care plans and compliance workflows
  • Survey-ready documentation with centralized audit trails
  • Incident, infection, and risk event tracking workflows
  • Automated compliance alerts and documentation reminders
  • CMS reporting visibility and survey preparation tools
  • Policy management and staff compliance monitoring
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eCareLTC family portal with photos, updates, and secure messaging
+44 pts
Family CSAT score
−31%
Move-out rate
05Engagement & Family

Keep Residents, Families, & Care Teams Connected.

Give families real-time visibility into resident care, appointments, updates, and communication workflows without increasing the administrative burden on care teams.

  • Secure family messaging and communication portal
  • Real-time resident care updates and notifications
  • Appointment scheduling and visit coordination workflows
  • Digital consent forms and document sharing
  • Resident activity and engagement tracking
  • Multi-channel alerts for critical care updates and events
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Measurable LTC Outcomes

Better Workflows Lead to Measurable Long-Term Care Outcomes

Real-world performance benchmarks from long-term care providers using eCareLTC to streamline clinical, compliance, census, and reimbursement workflows.

99.2%
MDS first-pass accuracy
Reduce assessment rework, documentation gaps, and submission delays
+12%
Occupancy growth
Faster admissions and better census visibility across facilities
−55%
Repeat F-tags at next survey
Stay survey-ready with connected compliance and care workflows
+8%
PDPM reimbursement per resident-day
Capture more billable care without disconnected documentation workflows
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Integrations

Built to Integrate with the Systems Your Facility Needs

Connect LTC pharmacies, hospital ADT feeds, CMS reporting workflows, payroll systems, resident payment platforms, and HL7/FHIR data exchange through integrations built specifically for long-term care operations.

Omnicare
PharMerica
Guardian Pharmacy
PharmScript
Epic ADT
Oracle Cerner
MEDITECH
CMS (MDS / PBJ)
NHSN (CDC)
ADP / Paychex
Stripe (Resident Payments)
120+ LTC partners via HL7 / FHIR
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eCareLTC helped us reduce documentation gaps, improve survey readiness, and strengthen our Five-Star performance.
LTC PROVIDER — eCareLTC CUSTOMER

See How eCareLTC Works for Your Facility in a 30-Minute Walkthrough.

Book a Demo

Or start your 30-day free trial and unlock all features. No credit card required.

Customer Testimonies

Here’s What Changed After Facilities Switched to eCareLTC

Real stories from facilities that replaced disconnected systems with workflows built for clinical care, compliance, billing, and daily operations.

Skilled Nursing · 120 beds

Before eCareLTC, our admissions, MDS, and billing teams were constantly working around disconnected systems. Once everything was connected, we reduced documentation delays, improved reimbursement visibility, and stopped scrambling before surveys.

Dr. Alan C. Stieg, Director of Nursing at Greenfield Skilled Nursing Center - eCareLTC customer
Dr. Alan C. Stieg
Director of Nursing · Greenfield Skilled Nursing Center
+18% admissions-to-billing turnaround −41% documentation delays +9% survey readiness scores

Greenfield Skilled Nursing Center

The Challenge
  • Duplicate documentation across departments
  • Delayed admissions and reimbursement workflows
  • Missing compliance updates before state surveys
The Result
  • Faster charting and MDS completion workflows
  • Improved survey readiness across facilities
  • Better reimbursement tracking with connected billing workflows
+18%
Faster Admissions-to-Billing
−41%
Documentation Delays
+9%
Survey Readiness
Assisted Living + Memory Care

Our staff used to spend hours switching between scheduling, resident updates, medication records, and compliance documentation. eCareLTC helped us bring everything into one workflow, which made daily operations far easier for both caregivers and administrators.

Dr. Betsy Simpson, Executive Director at Willow Creek Assisted Living & Memory Care - eCareLTC customer
Dr. Betsy Simpson
Executive Director · Willow Creek Assisted Living & Memory Care
−36% administrative coordination time +22% family communication efficiency +14% occupancy growth

Willow Creek Assisted Living & Memory Care

The Challenge
  • Disconnected resident care and scheduling workflows
  • Delayed communication between caregivers and families
  • Manual compliance tracking across multiple systems
The Result
  • Faster coordination across care and operations teams
  • Improved resident and family communication workflows
  • Better compliance visibility with centralized documentation
−36%
Administrative Coordination
+22%
Family Communication
+14%
Occupancy Growth
Hospice + Home Health

We were managing patient updates, compliance documentation, scheduling, and billing across too many disconnected tools. After switching to eCareLTC, our teams finally had one workflow for coordinating care, which improved both operational efficiency and caregiver response times.

Dr. Camille Lipner, Operations Director at Horizon Hospice & Home Health - eCareLTC customer
Dr. Camille Lipner
Operations Director · Horizon Hospice & Home Health
−48% documentation syncing delays +11% reimbursement workflow accuracy +27% care coordination efficiency

Horizon Hospice & Home Health

The Challenge
  • Fragmented scheduling and care coordination workflows
  • Delayed documentation between field staff and administrators
  • Billing slowdowns caused by disconnected clinical records
The Result
  • Real-time visibility across care and operational workflows
  • Faster documentation syncing between field and office teams
  • Improved reimbursement accuracy with connected billing workflows
−48%
Documentation Syncing Delays
+11%
Reimbursement Accuracy
+27%
Care Coordination
Why eCareLTC

A Modern LTC Platform — Not Another Legacy Monolith

Most long-term care facilities still operate on disconnected legacy systems, stitched-together point solutions, or platforms built long before today’s clinical, compliance, and reimbursement workflows.

Legacy LTC Platforms
Disconnected modules, bolt-ons, and manual workflows
  • MDS teams re-enter data already captured during charting
  • Clinical, billing, and compliance workflows operate separately
  • Survey preparation depends on spreadsheets and manual follow-ups
  • Family communication relies on disconnected third-party tools
  • Reporting workflows create delays across facilities and departments
  • Pricing increases as census and operational complexity grow
eCareLTC
Connected workflows built for modern long-term care operations
  • Point-of-care charting automatically updates MDS and care plans
  • Clinical, compliance, billing, and operations workflows stay connected
  • Survey readiness workflows with centralized documentation visibility
  • Built-in family engagement and communication tools
  • Real-time operational reporting across departments and facilities
  • Predictable pricing designed for growing long-term care organizations
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Built for the Realities of Every Long-Term Care Setting.

From skilled nursing and assisted living to hospice, home health, memory care, and PACE programs — eCareLTC adapts clinical workflows, compliance logic, billing pathways, and operational processes to the way each care setting actually works.

Skilled Nursing
Assisted Living
Memory Care
Hospice
Home Health
CCRC
Adult Day Care
Independent Living
Skilled Nursing
Assisted Living
Memory Care
Hospice
Home Health
CCRC
Adult Day Care
Independent Living
Rehab & Sub-acute
Behavioral & Psych
Group Homes & I/DD
PACE Programs
Respite Care
Veterans Homes
Continuing Care
Rehab & Sub-acute
Behavioral & Psych
Group Homes & I/DD
PACE Programs
Respite Care
Veterans Homes
Continuing Care
View All Care Settings Don’t see yours? Talk to us
eCareLTC migrated 7 years of MDS history, our pharmacy connection, and our PBJ feed in 32 days.
JEFF LIN — ADMINISTRATOR, MULTI-FACILITY OPERATOR

Switch in 30–45 days. Free LTC migration included.

Schedule a Migration Call

We move MDS history, pharmacy, ADT feeds, and PBJ — at no cost.

Go Live in 30–45 Days — in 4 Simple Steps

From MDS migration and pharmacy integrations to staff training, ADT setup, and workflow onboarding, eCareLTC helps long-term care facilities transition from legacy systems with a structured, guided implementation process.

Schedule a Demo
Step 1
Step 1: Discovery — review your workflows, compliance processes, integrations, and operational goals
1

Discovery

Review your workflows, compliance processes, integrations, and operational goals to build a migration plan tailored to your facility.

Step 2
Step 2: Migrate — move MDS history, resident records, care plans, and pharmacy connections
2

Migrate

Move MDS history, resident records, care plans, pharmacy connections, and operational workflows with guided data migration and validation.

Step 3
Step 3: Train — role-based onboarding across desktop, tablet, and mobile workflows
3

Train

Train clinical, compliance, billing, and operations teams through role-based onboarding across desktop, tablet, and mobile workflows.

Step 4
Step 4: Go Live — launch with connected workflows, real-time support, and guided monitoring
4

Go Live

Launch with connected workflows, real-time support, and guided monitoring to keep admissions, charting, billing, and compliance running smoothly.

FAQ

Frequently asked questions

Everything you need to know about eCareLTC — from MDS 3.0 and CMS Five-Star to pharmacy integrations, family portal, and migration off legacy LTC platforms.

eCareLTC is a HIPAA-compliant, cloud-based long-term care platform for skilled nursing, assisted living, memory care, hospice, and home health. It unifies MDS 3.0 (RAI), eMAR, point-of-care charting, care plans, census management, PBJ reporting, CASPER analytics, and CMS Five-Star compliance in one system so clinical, operations, and survey teams stop swivel-chairing across half a dozen tools.

eCareLTC pre-populates MDS items from point-of-care charting, runs built-in CAA logic, and validates assessments against the latest CMS specifications before submission. Real-time PDPM dashboards surface case-mix opportunities by component (PT, OT, SLP, Nursing, NTA) and flag missed conditions before the ARD locks. Customers typically see PDPM revenue lift of 8% or more within two MDS cycles — without upcoding.

Yes. eCareLTC is HIPAA-compliant and certified to SOC 2 Type II, ISO 27001, and HITRUST CSF standards. PHI is encrypted in transit (TLS 1.3) and at rest (AES-256), with role-based access, full audit logging, and a Business Associate Agreement (BAA) included. The platform stays current with CMS specifications for MDS 3.0, PBJ, CASPER, and Five-Star reporting so your survey team is never caught by a regulatory update.

Yes. eCareLTC has out-of-the-box integrations with the major LTC pharmacies (Omnicare, PharMerica, Guardian, PharmScript) for eMAR and refill workflows, plus HL7 / FHIR ADT feeds with hospital systems including Epic, Oracle Cerner, MEDITECH, and Allscripts so admissions arrive with discharge summaries, medication lists, and advance directives already in the chart.

Yes. eCareLTC ships purpose-built modules for skilled nursing, assisted living, memory care, hospice, home health, CCRC, adult day care, and independent living. Each setting has its own assessment library, billing pathway (Medicare, Medicaid, private pay, hospice per-diem), and family-portal experience — so the same platform can run a multi-level community without forcing assisted living into a SNF workflow.

eCareLTC ships with an F-tag remediation workspace, QAPI dashboards, infection control surveillance, fall and pressure-injury tracking, and care plans pre-mapped to the most-cited F-tags (F-684, F-686, F-689, F-693, F-880). Customers typically reduce repeat tags by 55% within two survey cycles by closing the loop between bedside documentation, care plan updates, and the survey response binder.

Most facilities go live in 30 to 45 days. eCareLTC includes free data migration from PointClickCare, MatrixCare, AL Advantage, and other legacy LTC systems, with a dedicated implementation specialist who handles MDS history import, pharmacy connection, ADT feed setup, PBJ payroll integration, and clinical / activities team training.